Return Policy
Return Policy
Last Updated: 1 June 2026
Return Policy Overview
At WhizzMoto, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and unworn
- Be in its original packaging
- Be in original condition
- Be free from damage, stains, odors, or alterations
- Include proof of purchase (order number or receipt)
Returns requested after the 14-day return period may not be accepted.
Non-Returnable Items
We reserve the right to refuse returns if:
- The item shows signs of use or damage caused after delivery
- The item is returned without original packaging where applicable
- The item is returned outside the stated return period
- The returned item does not meet the eligibility requirements outlined above
Return Shipping
Once your return request is approved, we will provide a prepaid return shipping label via email.
Eligible returns qualify for free return shipping.
Items must not be returned without prior authorization.
Refund Process
After we receive and inspect your returned item:
- Refunds will be processed within 14 working days
- Refunds will be issued to the original payment method used for the purchase
- You will receive email confirmation once the refund has been processed
Delayed or Missing Refunds
If you have not received your refund:
- Check your bank account or payment method again.
- Contact your card issuer or payment provider.
- Processing times may vary depending on your financial institution.
- If you still require assistance, please contact us.
Return Address
WhizzMoto (WHIZZ MOTO LTD)
13 Gladys Rd
Yardley
Birmingham B25 8BX
United Kingdom
Contact Us
Email: info@whizzmoto.com
We aim to respond to all enquiries within a reasonable timeframe during business hours.
Policy Updates
We may update this Return Policy from time to time. Any changes will be published on this page.

