Return Policy

Last Updated: 1 June 2026

Return Policy Overview

At WhizzMoto, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined below.

Return Eligibility

To be eligible for a return, the item must:

Be unused and unworn
Be in its original packaging
Be in original condition
Be free from damage, stains, odors, or alterations
Include proof of purchase (order number or receipt)

Returns requested after the 14-day return period may not be accepted.

Non-Returnable Items

We reserve the right to refuse returns if:

The item shows signs of use or damage caused after delivery
The item is returned without original packaging where applicable
The item is returned outside the stated return period
The returned item does not meet the eligibility requirements outlined above

Return Shipping

Once your return request is approved, we will provide a prepaid return shipping label via email.

Eligible returns qualify for free return shipping.

Items must not be returned without prior authorization.

Refund Process

After we receive and inspect your returned item:

Refunds will be processed within 14 working days
Refunds will be issued to the original payment method used for the purchase
You will receive email confirmation once the refund has been processed

Delayed or Missing Refunds

If you have not received your refund:

Check your bank account or payment method again.
Contact your card issuer or payment provider.
Processing times may vary depending on your financial institution.
If you still require assistance, please contact us.

Return Address

WhizzMoto (WHIZZ MOTO LTD)

13 Gladys Rd
Yardley
Birmingham B25 8BX
United Kingdom

Contact Us

Email: info@whizzmoto.com

We aim to respond to all enquiries within a reasonable timeframe during business hours.

Policy Updates

We may update this Return Policy from time to time. Any changes will be published on this page.