Refund policy
30-Day Money Back Guarantee
At WhizzMoto, your satisfaction matters to us. We offer a 30-day money back guarantee, along with return and exchange options, on all eligible items.
Eligibility
To be eligible for a refund, return, or exchange, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging, with all tags, labels, and accessories included
- You must provide proof of purchase (order number or receipt)
- Items marked as final sale, custom-made, or clearance are not eligible
For safety and hygiene reasons, certain items may not be eligible for return or exchange once the packaging has been opened, including but not limited to inner liners of helmets and any item that has been in direct contact with the skin. Please check the individual product page for any specific exceptions.
REFUNDS
Return Window
All refund requests are accepted within 30 days of the purchase date.
How to Start a Refund
1. Contact our support team at info@whizzmoto.com within 30 days, including your order number and the reason for return.
2. Our team will review your request and provide return instructions, including the return address.
3. Pack the item securely in its original packaging and send it back to us.
4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Refund Processing
If your return is approved, your refund will be processed to your original method of payment within 5-10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received was faulty, damaged, or incorrect. In such cases, WhizzMoto will cover the cost of return shipping or arrange collection.
Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please first check with your bank or card provider, as processing times can vary. If you still have not received your refund, contact us at info@whizzmoto.com and we will look into it for you.
RETURNS
Return Window
All returns are accepted within 30 days of purchase date.
Return Shipping
Return shipping costs are to be paid by the buyer. WhizzMoto is not responsible for items lost or damaged in transit during a return, so we recommend using a tracked shipping service. This cost does not apply if the item received was faulty, damaged, or incorrect.
How to Start a Return
1. Contact our team at info@whizzmoto.com within 30 days of your purchase date, including your order number and reason for return.
2. Our team will confirm eligibility and provide you with the return address and instructions.
3. Pack the item securely, including proof of purchase, and send it to the address provided.
4. Once received and inspected, we will notify you of the status of your return.
EXCHANGES
Exchange Window
Buyers can exchange their purchased item anytime within 30 days of the purchase date.
How to Request an Exchange
1. Contact our team at info@whizzmoto.com within 30 days of your purchase date, including your order number and the item/size/colour you'd like instead.
2. Our team will confirm availability of the requested item and provide instructions for sending your original item back.
3. Pack the item securely, including proof of purchase, and send it to the address provided.
4. Once we receive and inspect the returned item, we will dispatch your new item.
Exchange Shipping
Return shipping for the original item is to be paid by the buyer. Once your exchange is processed, we will cover the cost of shipping the replacement item to you.
Price Differences
If the item you'd like in exchange is of a different price, we will contact you to arrange payment of the difference, or process a partial refund, as applicable.
Availability
Exchanges are subject to stock availability. If your requested size, colour, or item is out of stock, our team will let you know and offer a refund or store credit as an alternative.
FAULTY OR DAMAGED ITEMS
If you receive an item that is faulty, damaged, or not as described, please contact us at info@whizzmoto.com within 5 days of delivery with photos of the issue. We will arrange a replacement, exchange, or refund at no additional cost to you, including return shipping.
YOUR STATUTORY RIGHTS (UK CUSTOMERS)
This policy is in addition to, and does not affect, your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and, where applicable, your right to cancel an order under the Consumer Contracts Regulations 2013.
Contact Us
If you have any questions about this policy, please get in touch:
Email: info@whizzmoto.com
Website: www.whizzmoto.com