Refund policy

At WhizzMoto, we aim to keep our policies clear, fair, and transparent for all customers.

 1. Returns Eligibility

You may request a return for a refund within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) must be provided
  

 2. Return Shipping

Return shipping is free of charge for eligible returns.

3. Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect:

• You must contact us within 48 hours of delivery
• Please provide clear photos of the issue
• We will offer a replacement, repair, or full refund where applicable
  

4. Refunds

Once your returned item is received and inspected:

• Refunds are processed within 14 working days
• Refunds are issued to the original payment method
• You will receive confirmation once your refund has been processed
  

5. Non-Refundable Items & Charges

We reserve the right to refuse refunds if returned items:

• Show signs of use or damage caused after delivery
• Are not returned in their original condition or packaging
• Do not meet the return eligibility requirements stated above
  

6. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

To request an exchange, please contact us with your order details.

7. How to Request a Return or Exchange

To initiate a return or exchange:

Email: info@whizzmoto.com

Please include:

• Your order number
• Reason for return or exchange
• Photos (if the item is damaged or faulty)

Our support team will guide you through the next steps.

8. Contact Information

WhizzMoto (WHIZZ MOTO LTD)

Company Number: 15246259

Address:

13 Gladys Rd,
Yardley,
Birmingham B25 8BX,
United Kingdom

Email: info@whizzmoto.com

Note: We reserve the right to refuse returns that do not meet the above conditions.