FAQ
Our aim is to resolve your query as quickly and efficiently as possible. With this in mind, we've put together a few of our most commonly asked questions. If you can't find the answer to your question and you require further assistance, you can find our contact details below.
Delivery
How much is delivery within the UK?
We offer FREE delivery on all orders to mainland UK addresses.
How long will my order take to be delivered within the UK?
We dispatch all orders for 48-hour delivery via Royal Mail, though the expected delivery date may vary due to some unforeseen circumstances.
Can I track my order?
Yes, once your order has been dispatched, you will receive a notification email advising you of the tracking information as well as a reference number to check the progress of your parcel.
My delivery is missing an item, what should I do?
If you have any doubts about your order, please don’t hesitate to contact our customer services team at 07562558612 or email info@whizzmoto.com.
What happens if my parcel goes missing?
If you do not receive your order within 10 days, or if the tracking information indicates that your order was delivered but it wasn't, please contact our customer services team at 07562558612 or email info@whizzmoto.com, and we will work with our courier service to resolve the issue as soon as possible.
Can I change the delivery address of my order?
We will endeavour to help, but this will depend on the status of your order. We can only amend an address to the billing address (if this is different to the delivery address you chose when you placed the order), and an address cannot be changed once the order has been dispatched.
Can I cancel or change my order after I've placed it?
We will do our best to assist you if you need to alter your order before it is dispatched. However, if your order is expected for the next working day delivery, we will not be able to change your order before it is sent out.
Returns & Refunds
How long do I have to return my order?
We offer FREE returns up to 30 days after the initial date of purchase. As long as the garments/items are unworn/unused and in the original packaging, we will accept your returning items.
How do I create a return?
You can call us on 07562558612 and we can initiate a return for you. We will email you a free returns label and returns form for you to send your package back to us. Please print out these documents and fill out the returns form with the relevant information, pack this document into your parcel, secure the parcel to ensure its contents are not damaged or lost during dispatch, and affix the label on top of the package. You can then take your parcel to any local post office.
From dropping your parcel off at a post office, a refund will take approximately 7 to 14 working days to process into your bank.
I've not received my refund yet, how long does it take?
Refunds will generally take around 7-14 working days from you dropping off your package at access point/Post Office. This is not a process we can speed up, as this span of time takes into account: the courier receiving and dispatching the parcel to our warehouse, our team initiating the refund during working hours, and your bank processing the funds into your account.
Warranty
How long is the warranty on my item?
If you have any warranty questions, before or after your purchase, please contact our customer services team via 07562558612 or email info@whizzmoto.com.
The item(s) I received arrived damaged/Is faulty under 30 days...
If a product clearly shows a visible fault within 30 days of your order, and you have proof of this, we can arrange to dispatch a replacement for you asap.
Promo Codes & Gift Vouchers
How do I redeem a promo code online?
You can apply a promo code on the My Basket page of our website, by entering a valid code into the 'Promotional code' textbox and clicking 'Apply'.
If the promo code is valid, the order total will show the discount.
If the promo code is invalid, the message "Sorry, the promotional code does not exist" will be displayed, or "Some products in your basket do not qualify for this promotion" will be displayed.
My promo code is showing as expired?
Unfortunately, you will not be able to apply the promotional code past its expiry date.
My Account & Technical Support
I have forgotten my password or registered email, what do I do?
You can reset your password by clicking 'Forgotten my password' during login. This will send you an email with a link to change your password.
Do I need an account to shop with Whizzmoto?
Creating an account with Whizzmoto will offer many benefits, however, you can also Checkout as a Guest if you do not wish to log in.
Need to Contact Us?
If the above information has not answered your question and you require further assistance, or if you have a query about an order you have placed, you can contact us via:
Email: For general enquiries, email info@whizzmoto.com.
Phone: Call us on 07562558612.