FAQ

Our aim is to resolve your queries as quickly and efficiently as possible. Below are some of our most commonly asked questions. If you cannot find the answer you are looking for, please contact our support team using the details provided at the bottom of this page.

Delivery

How much is delivery within the UK?

We offer FREE delivery on all orders across the United Kingdom.

How long will my order take to be delivered within the UK?

Estimated delivery time is 4–6 business days within the United Kingdom.

Please note that delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other unforeseen circumstances.

Can I track my order?

Yes. Once your order has been dispatched, you will receive an email containing your tracking information and tracking reference number.

My delivery is missing an item, what should I do?

If you believe an item is missing from your order, please contact our customer support team as soon as possible at:

Email: info@whizzmoto.com
Phone: +44 7454 361997

What happens if my parcel goes missing?

If you do not receive your order within 10 business days, or if tracking shows the parcel as delivered but you have not received it, please contact our support team and we will work with the courier to resolve the issue as quickly as possible.

Can I change the delivery address of my order?

We will do our best to assist you before your order is dispatched. Once an order has been shipped, we may not be able to change the delivery address.

Can I cancel or change my order after placing it?

We may be able to modify or cancel your order before dispatch. Please contact us as soon as possible after placing your order.

Returns & Refunds

How long do I have to return my order?

Eligible products may be returned within 14 days of delivery, subject to our return eligibility conditions.

Returned items must be:

  • Unused

  • Undamaged

  • In original packaging and condition

Return shipping is free for approved returns.

How do I create a return?

To request a return, please contact our support team:

Email: info@whizzmoto.com
Phone: +44 7454 361997

Once your return is approved, we will provide a prepaid return shipping label and return instructions.

How long does it take to receive a refund?

Refunds are processed within 14 working days after we receive and inspect the returned item.

Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.

I have not received my refund yet. What should I do?

Please:

  • Check your bank or payment account again

  • Contact your card issuer or payment provider

  • Allow additional processing time if required

If you still need assistance, please contact our support team.

Warranty

How long is the warranty on my item?

For any warranty-related questions before or after your purchase, please contact our customer support team.

The item I received is damaged or faulty. What should I do?

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review the issue and offer an appropriate solution such as a replacement, repair, or refund where applicable.

Promo Codes & Gift Vouchers

How do I redeem a promo code online?

You can apply a valid promo code during checkout by entering it into the promotional code field.

If valid, the discount will automatically be applied to your order total.

My promo code is showing as expired. What does this mean?

Expired or invalid promotional codes cannot be used once the promotion period has ended.

My Account & Technical Support

I have forgotten my password or registered email. What should I do?

You can reset your password by selecting the “Forgot Password” option on the login page.

Do I need an account to shop with WhizzMoto?

No. You may place orders using guest checkout without creating an account.

Contact Us

If you require further assistance regarding an order, delivery, returns, or general inquiries, please contact us:

Email: info@whizzmoto.com

Phone: +44 7454 361997

WhizzMoto (WHIZZ MOTO LTD)

13 Gladys Rd,
Yardley,
Birmingham B25 8BX,
United Kingdom