Terms of service

Last Updated: 01 MAR 2026

These Terms & Conditions govern your use of the WhizzMoto website and services.

WhizzMoto operates under WHIZZ MOTO LTD, a company registered in England and Wales.

Company Number: 15246259

Registered Address:

13 Gladys Rd,
Yardley,
Birmingham B25 8BX,
United Kingdom

By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. Use of Website

  • You must be at least 18 years old or using this website under the supervision of a parent or guardian.
  • You agree not to use this website for unlawful, fraudulent, abusive, or prohibited activities.
  • We reserve the right to restrict or terminate access if misuse or suspicious activity is detected.

2. Products & Information

We aim to ensure all product descriptions, images, pricing, and availability information are accurate and up to date.

However, occasional errors may occur. We reserve the right to:

  • Correct inaccuracies or errors
  • Update product information without prior notice
  • Modify or discontinue products at any time

3. Orders & Acceptance

  • We reserve the right to accept, refuse, or cancel any order at our discretion.
  • After placing an order, you will receive an order confirmation email.
  • Order confirmation does not guarantee acceptance of the order.

Orders may be canceled due to:

  • Payment authorization issues
  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect pricing or technical errors

If payment has already been processed for a canceled order, a full refund will be issued.

4. Pricing & Payments

  • All prices are displayed in GBP (£) and include applicable taxes unless otherwise stated.
  • Free delivery is available across the United Kingdom.
  • Payments are processed securely through trusted payment providers.

By placing an order, you confirm that:

  • You are authorized to use the payment method provided
  • All billing information supplied is accurate and complete

5. Order Processing

  • Orders are processed Monday to Friday (excluding public holidays)
  • Order cut-off time: 2:00 PM (GMT)
  • Orders placed after the cut-off time will be processed on the next business day

6. Shipping & Delivery

Shipping Methods

We use reliable delivery partners including:

  • Royal Mail
  • Courier services for larger or express deliveries

Delivery Timeframes

Estimated delivery within the United Kingdom is:

  • 4–6 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

  • Free delivery is available across the United Kingdom.
  • No minimum order value is required for free shipping.

Tracking Information

  • Tracking details are provided once your order has been dispatched.
  • Tracking may not be available for some low-value shipments.

Delivery Conditions

  • A signature may be required upon delivery.
  • Customers should inspect packages upon arrival.
  • If items arrive damaged, opened, or incomplete, please contact us promptly.

7. Returns, Refunds & Exchanges

Return Eligibility

You may request a return within 14 days of receiving your order if the item is:

  • Unused and unworn
  • In original packaging
  • In original condition
  • Free from damage, stains, odors, or alterations

Proof of purchase may be required.

Return Shipping

  • Return shipping is free of charge for eligible returns.

Refunds

  • Refunds are processed within 14 working days after the returned item has been received and inspected.
  • Approved refunds are issued to the original payment method only.

Exchanges

We only replace items that are:

  • Damaged
  • Defective
  • Incorrect
  • Eligible for approved size or color exchanges

For complete details, please refer to our Refund Policy and Exchange & Returns pages.

8. Order Cancellations

  • Orders may be canceled before dispatch.
  • Once shipped, cancellations must follow the standard return procedure.

9. Intellectual Property

All website content including:

  • Text
  • Images
  • Logos
  • Graphics
  • Product content

is the property of WhizzMoto and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • WhizzMoto shall not be liable for indirect, incidental, or consequential damages.
  • Liability is limited to the amount paid for the purchased product.

Nothing in these Terms affects your statutory rights under UK consumer law.

11. Third-Party Services

We may use third-party providers for:

  • Payment processing
  • Shipping and logistics
  • Website functionality and analytics

We are not responsible for the policies, actions, or practices of third-party services.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

15. Contact Information

WhizzMoto (WHIZZ MOTO LTD)

Company Number: 15246259

Address:
13 Gladys Rd,
Yardley,
Birmingham B25 8BX,
United Kingdom

Email: info@whizzmoto.com

Final Agreement

By using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions.