Exchange & Returns

Returns, Refunds & Exchanges Policy

Policy Overview

• Return Window: 30 days from the date of purchase
• Product Condition: Items must be unused, in original packaging, and in resalable condition

Returns

Eligibility

You may request a return within 30 days of purchase if the product is:

• Unused
• In its original packaging
• Free from wear, damage, or alterations

Return Shipping

• Customers are responsible for return shipping in most cases
• Whizz Moto covers return shipping if the item is:
  • Damaged on arrival
  • Defective

Refunds

Refund Guidelines

• Refunds are processed within 5–7 working days after inspection
• Refunds are issued to the original payment method
• Shipping charges are non-refundable

Refund Not Received?

If you haven’t received your refund:

1. Check your bank account
2. Contact your credit card provider
3. Allow time for standard processing
4. Contact Whizz Moto support if the issue persists

Exchanges

Exchange Availability

• Exchanges are accepted within 30 days of purchase
• To request an exchange, contact us at info@whizzmoto.com

Return Address:
13 Gladys Road,
Birmingham, England,
B25 8BX

Exchange Scenarios

• Damaged or Defective Items:
  • Whizz Moto covers all return and reshipping costs
• Customer Preference (size, color, or change of mind):
  • Customer covers return shipping
  • Replacement item is shipped at the customer’s expense

Contact Information

Email: info@whizzmoto.com
Our support team is happy to assist with returns, refunds, and exchanges.

Final Notes

• This policy may be updated at any time without prior notice
• All returns are reviewed on a case-by-case basis
• Customer satisfaction remains our top priority