Delivery & Tracking Policy

Shipping Information

Order Processing

Order cut-off time: 2pm Monday - Friday
No weekend dispatches
Orders placed after 2pm Friday will be processed on the following working day

Delivery Options

UK Deliveries

Royal Mail: For smaller items
Courier Services:
- Next working day service
- Standard 2-3 working day service
- Express and timed delivery options available at checkout

International Deliveries

3-10 working day service
Available to most countries since July 1st, 2017

Tracking Your Package

Tracking Details

Tracking number provided in dispatch email
Tracking available for most packages
Third-party courier services used for delivery

Important Notes

Tracking is not a guaranteed delivery time
We cannot compensate for late deliveries
Delivery times may vary based on product and service chosen

Delivery Guidelines

Delivery Address

Deliveries sent to credit/debit card registered address
Alternate addresses accepted via PayPal or Amazon verification

Receiving Your Package

Signature required for most items
IMPORTANT: Inspect package before signing
Refuse damaged or incomplete parcels
Once signed, we cannot accept damage claims

Customs and Import Charges

International Orders

Customs and import duties are recipient's responsibility
Charges vary by destination country
Recommended: Check local customs office for current rates

Contact Us

If your package doesn't arrive by the estimated time, please email our customer support.

Note: Delivery times are estimates. Actual delivery may vary.